FAQ | Frequently Asked Questions

To the Netherlands and Belgium we ship free of charge. For other countries within the EU, shipping costs depend on the destination country and the weight of the package. The exact cost will be calculated during checkout.

We ship all over Europe. At checkout you can select your country and see if we deliver to your location. If your country is not listed, please contact our customer service team.

Yes, we offer the option to have your order shipped to a pickup point, depending on the carrier and country. During checkout you can choose a pickup point, if available.

After placing your order, you will receive an email with a track & trace number. This allows you to track the progress of your order through the carrier's website.

Once an order has been placed, it cannot be changed. If you have made a mistake or want to change something, please contact our customer service department as soon as possible. We will do our best to help, but cannot guarantee any changes.

If you accidentally entered a wrong address, please contact us immediately. We can try to correct the address, but if the order has already been shipped, unfortunately there is nothing we can do about it. Packages returned because of an incorrect address can be reshipped, but this may incur additional charges.

Orders are usually processed and shipped within 1 business day. Once your package has shipped, you will receive a confirmation email with shipping details.

After we receive and process your returned item, we will ship the replacement item as soon as possible. This may take 7-10 business days, depending on your location and product availability.

We accept several secure payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, iDeal and Riverty. During checkout, you will see all available options for your country.

Placing an order is easy! Choose your desired items, select the size and add them to your shopping cart. Then go to checkout, enter your details and complete payment. You will receive an email confirmation once your order has been placed.

You can track the status of your order using the track & trace link you received by email. If you have not received it, please contact our customer service for assistance.

We do not offer price adjustments for items that are already on sale or after an order has been placed. Be sure to check the most current prices before making a purchase.

At Bukser Jeans, you have the right to return your item within 30 days of receipt, provided the item is unworn, unwashed and in its original condition and packaging. Sale items cannot be returned unless there is a defect. Be sure to include the original receipt or invoice with the return.

To exchange or return an item, go to the Bukser Jeans dashboard at https://bukserjeans.returnista.com/ or contact our customer service team. They will assist you with the return instructions. Make sure the item is in its original condition and that you receive a return label to send your package back. Exchanges can only be made if the item is available in the desired size or color.

Once we receive your return, we will inspect the item. If everything is in order, we will process your exchange or refund within 7-10 business days. You will receive an email confirmation once your return has been processed.

Yes, we offer refunds for items returned within the 30-day return period, provided they meet the return conditions. Refunds will be credited back to the original payment method used for the purchase.

You can request a refund within 30 days of receiving your order, as long as the item meets our return policy.

You will be refunded the full purchase price of the returned product, excluding any shipping costs. If you return part of your order, only the amount of the returned items will be refunded.

The cost of the return is the customer's responsibility unless it is a defective product or an error on our part. The exact return cost depends on your location and the weight of the package.

Currently, Bukser products are only available online through our official website: www.en.bukserjeans.com.

The materials of our products vary by color and wash. Please refer to the product's wash label or the product information on our website for specific details on the material used.

Our clothing is produced with care in Portugal. We deliberately chose Portugal because of its high quality and focus on sustainable production.

We recommend washing your Bukser Jeans as little as possible. The less you wash your jeans, the longer their quality will be preserved. Wash your jeans only when there are stains on them or when the fit has flared. This will keep the fabric of high quality.

Washing instructions for Bukser Jeans:

• Turn the jeans inside out.
• Wash the jeans cold or up to 30 degrees.
• Wash the jeans together with other jeans or separately.
• Use little to no detergent, to prevent fabric wear and fading of color.
• Avoid spinning at high rpm (700-900 rpm is ideal to avoid tearing the stretch fibers).
• Never put jeans in the dryer. Let them dry on the clothesline or outdoors to protect the fibers.
• Ironing is not necessary, but if you must, do so inside out.

If you have a complaint about one of our products, please contact our customer service via email or phone. We will be happy to help you and find an appropriate solution.

Our products may sometimes have minor variations in size or fit due to unique manufacturing processes. If you believe there is an error with your product, please contact customer service for further assistance.

If an item you want to buy is out of stock, you can sign up for a notification as soon as it becomes available again. You can find this option on the product page of the sold-out item.

Yes, our team is here to help you choose the right size and style. Contact our customer service team for tailored advice.

To avoid becoming a victim of fraud and scams, we recommend the following:

Check the URL of the website:

Bukser Jeans sells exclusively through our official website: www.en.bukserjeans.com. We have no other official sales channels. If you come across a website that pretends to be Bukser but does not have this URL, it is probably a fraudulent site.

Be careful with fake websites:

Scammers may try to imitate Bukser Jeans' official URL by making subtle changes, such as replacing letters or adding additional words. Examples of fake websites that may try to mimic Bukser Jeans' URL include:

bukserjeansshop.com
bukserjeansofficial.com
bukserjeans.app

If you are unsure about the authenticity of a website, please contact our customer service team.

Check usernames on social media:

@bukserjeans

Our official social media accounts always have our brand name and a verification checkmark where possible. Some official accounts include:

Instagram @bukserjeans
Facebook @bukserjeans

Beware of accounts with different names, as they may be scammers.

Advertisements and contact information:

Bukser Jeans advertises through platforms such as Google, Instagram, Facebook and YouTube. All ads direct you directly to our official website. If you see an ad that takes you to another website, it is not from us.

Our customer service uses only the following email addresses:

info@bukserjeans.com
If you have any doubts about the authenticity of an ad or message, please contact us via our official website.

Warning of high discounts:

Be alert to Web sites that offer unusually high discounts (for example, 40% or more). This may be a sign of a scam. Bukser Jeans does not offer such discounts except during special promotions communicated through our official channels.

What to do if you are a victim of scams?

If you have become a victim of a fraudulent website, please contact your bank immediately to stop the payment or block your card. In addition, you can also notify us so we can investigate the matter further.

You can find the right size by consulting our size chart or using the "What is my size" tool on our website. A helpful tip is to look at the size of a pair of jeans you already own and fit well. Jeans sizes always start with the width measurement (waist) and are followed by the length measurement.

We have a wide range of sizes, but we understand that we do not always have every size available. The more requests we get for specific sizes or lengths, the sooner we can consider including them in our collection. Please feel free to send us a message if you are looking for a specific size.

It depends on the type of jeans. For example, if you have NINO jeans, a slim-fit model, you can assume that the size matches other NINO models. However, other types of jeans with different names may differ in terms of fit, so it is good to check the size information with each product.

Denim packs are advantage bundles where you order several jeans at once, for example a 2-pack or 3-pack - at an attractive discount.

You'll benefit from a lower price per pair of jeans and it's convenient if you already have a favorite model. It's a quick, economical way to replenish your denim stock.

Yes, you can! Via WhatsApp or email, we'll look at the current stock together and put together your pack completely customized.

Combining different sizes is unfortunately not possible, all jeans in a pack must be the same size and model. You can vary the color or wash, depending on the stock.

Want a bigger bundle than a 3-pack? You certainly can! Just get in touch via WhatsApp or email, and we'll arrange it personally and tailor everything to your needs.

You can easily order our standard 2-packs and 3-packs on the denim packs page. For custom or larger packs, just drop us a line and we'll help you out.

Yes, Bukser believes in quality and durability. Our products are made to last. Should your Bukser product need some extra care over time, we offer a repair service for damaged products (excluding color fading and pilling). We can also give you advice to get your products back in good condition. For more information or to use our repair service, please contact our customer service team.

Repairing is better than throwing away, which is why we offer a repair service. We look at the specific problem, how long you have been using the product and your location, in order to provide an appropriate solution.

Yes, all of our products are subject to strict quality control. Our warranty covers manufacturing defects, including errors in manufacture, design or materials. If you discover a defect, please let us know within 1 month. However, the warranty does not cover damage from falls, misuse or other problems not due to manufacturing defects.

For more information or help, you can always contact us. Contact our customer service department.

Your item is obviously not intended to be damaged. Should this happen, please contact our customer service. All contact details can be found on our contact page, and we will be happy to help you as soon as possible!