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Free shipping in NL & BE

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Handmade in Portugal

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Shipping

Bukser Jeans

Shipping

After placing your order with Bukser Jeans, you will receive an email confirmation. Your order can be shipped to an address of your choice (home, work, etc.). It is not possible to have your order delivered to a pickup point. Your package will be delivered by a parcel delivery company.

Shipping costs

The cost of shipping is free!

Delivery times

Have you placed your order Monday through Friday before 5 p.m.? Then it will be shipped within 24 hours (excluding holidays). Shipping abroad may take longer. Orders in the Netherlands are shipped with DPD.

Destination  Delivery time
Netherlands 1 - 2 business days
Belgium 2 - 3 business days
Rest of Europe 3 - 5 working days
Rest of the world 5 - 12 working days

 

Track your order

The moment we have shipped your order you will receive a confirmation e-mail. This e-mail contains a link to track your package. Didn't receive an e-mail or not trackable? If so, please contactcustomer service.

After placing your order with Bukser Jeans, you will receive an email confirmation. Your order can be shipped to an address of your choice (home, work, etc.). It is not possible to have your order delivered to a pickup point. Your package will be delivered by a parcel delivery company.

I missed the delivery person, now what?

No worries! This can happen, and the delivery service knows it. If you have entered specific delivery preferences with your delivery service, they will follow them. Is this not the case? Then they will most likely deliver your package to a pickup point near you. Alternatively, they can deliver your package to your neighbors, or they might try to deliver it again the next day.

Do you see on your track & trace that the package is returned to us? Please contact our customer service, and we will be happy to help you find a solution!

If you know you are not at home during the delivery time, we also recommend that you set your delivery preferences for our package via the track & trace.

Important information

  • Returned items that do not meet our conditions will not be accepted and will be returned to you at the company's expense.
  • Responsibility for returned items rests with you until we receive them. We recommend using a trackable and insured shipping method.
  • Items accidentally returned to us without a return request through the portal cannot be processed.

How do you return your item?

Follow these simple steps to return your item:

  1. Go to our returns portal: https: //bukser-jeans.shipping-portal.com/rp/
  2. Enter your zip code and order number or Track & Trace number.
  3. Select the items you wish to return and the reason for return.
  4. Follow the instructions to receive the return label and print the label.
  5. Pack the items carefully, stick the return label on the package and send it to us.

Return conditions

  • Items must be unworn, unwashed, and in their original packaging.
  • All labels must still be attached to the item.
  • We do not accept returned items that have been used, washed or altered,

Damaged items

If you have received goods that are damaged, you can return them free of charge. In this case, you will receive a full refund of the purchase price.

Exchanging items

Would you like to exchange an item for another color or size? Then first return the unwanted item via our portal and follow the steps and let us know in the portal which size you would like.

Refund

Once we have received and approved your return, we will issue a refund to your original payment method. This may take up to 14 days from the time of receipt of the returned item.

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